About Us
About Us
Help for the whole family
Our professional staff can offer expert assessment and clinical mental health counseling for almost all mental, emotional, and behavioral problems. We provide help for adults, children and adolescents.
Everyone has times when the stresses of life rob them of joy and fulfillment. With help, your struggles can become a doorway to life-long change!
Many counseling options are available for individuals, couples, and children to help you or your loved ones start a new journey of hope and healing. We also offer specialties in Christian Counseling.
We are committed to a distinct, whole person counseling – with individualized and specialized treatment programs with a focus on excellence in service.
Frequently Asked Questions
A person calls Crossroads when they need treatment to soothe emotional pain caused by depression, anxiety, post traumatic stress, grief and loss, ADHD, and anger/rage, etc. A few examples for seeking counseling are marital/family problems, child and adolescent behavioral problems, divorce recovery, death/ grief, physical, emotional and sexual abuse and job stressors, mental and physical illnesses/disabilities as in depression, anxiety, PTSD. Response to a referral for assessment, diagnosis and treatment by their physician, pastor or caring family and friends.
People of all ages, race, gender, spiritual orientation, ethnicity. Persons who do not speak English would need to bring an interpreter or can be referred to another accommodating counseling center. A licensed counselor is required to be skillfully trained in treatment modalities. If the counselor does not possess this training for the presenting issue, the counselor will assist the client in finding the appropriate counselor. Crossroads is a veteran-family-owned and operated counseling center. Active, Reserve, National Guard, and Retired military are especially a priority for Crossroads.
You may call (803)-808-1800 ext. 221 or go to our Contact Us page on this site. You will speak to the Billing Coordinator, who will get your registration information by asking you a few questions:
- Briefly explain the reason you are seeking counseling
- Would you prefer a male or female counselor
- Crossroads has various payment options. Will you be using your insurance plan; and have you checked to make sure your plan covers mental health?
You will be asked for your insurance information in order to get your authorization. As part of our client care, Crossroads will bill and coordinate your mental health insurance information. Please be ready to give your name (as it appears on your insurance card), birth date, Social Security number, address, and best phone number to reach you.
You first visit is for 90 minutes. The first 30 minutes will be completing and signing your initial forms, but mostly you will be completing the clinical assessments giving the counselor clinical information needed to begin your treatment. You will then spend 50-60 minutes with the counselor. All appointment are made at the top of the hour. The focus of the first session will be to identify the problems causing the most emotional pain and discord in your life. The counselors at Crossroads will schedule 50-60 minutes with clients on a regular basis. Most commonly, sessions take place once a week. Treatment plans are established with the first three sessions giving the client opportunity to establish goals and objectives. Your counselor will expect that you will reschedule for you next appointment before leaving the current session. Continuity of treatment in the first sessions will enhance your success in reducing or eliminating the problem issues. The counselors see individuals, couples, and families and have training specialized training to deal with complex issues.
All cancellations have to be made 24 hours prior to the appointment time. You can leave a voicemail 24 hours-a-day/7 days-a-week. As part of client care, a reminder call is made on the day before the appointment. You may cancel or change your appointment at that time. The charge for a late cancellation or a no-show is the full session fee. Insurance will not pay for late cancellations or no-shows. Clients will be held responsible to pay this fee.
Crossroads has an after-hours (7:00pm to 8:00am on weekdays and Saturday and Sunday) cell phone 803-381-2221. Your emergency may also require you to call 911 or go to your nearest Emergency Department.
Our fees are consistent with the moderate rates in the greater Columbia area. Our office staff is skilled with coverage on most insurance policies and Employee Assistance programs. All deductibles and co-pays are the responsibility of the client and are due at the time of service. Reports, affidavits, disability forms, letters, etc are charged per hour (s) preparation at a full session fee. Payment is due at the time of receipt of documentation. Crossroads accepts most insurances and Employee Assistance Programs. Payment is due at the time of service. You may choose to pay by cash, check, or credit card.
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Our counseling services are tailored to the needs of you and your family. Crossroads provides a variety of options to fit your budget, as well. In addition, many insurance plans cover the cost of counseling services. Please call to find out more about our Licensed Professional Counselors and Licensed Social Workers. Health insurance covers most of our services. Those without health insurance can find an affordable rate through our sliding scale. Call our Lexington office at (803)808-1800 extension 221 or email us your questions directly through our Contact Us page.